Customer Service

Networking Equipment Purchasing Process

Metro Cable and Wireless Inc. (MCW Inc.) buys, sells and trades networking equipment. We specialize on Cisco Systems and Juniper Networks. We will evaluate any opportunity to buy, sell, or trade networking equipment. Buying and selling transactions between MCW Inc. and customers is guided by the following terms and conditions:

• Quotes
  We will provide customers with an accurate oral, written, faxed, or e-mailed quote. Quotes and actual prices are based on stock inventory. However delivery on all equipment may vary due to time elapsed between quote and actual purchase based on market supply and demand conditions, inventory status and equipment's internal configuration.
• Purchase Orders (PO)
  Due to the complex nature of the networking business, we require one PO per order from our customers. No order can be processed without a PO. When the order is processed, a sales invoice is generated and sent to the customer. It is the responsibility of the customer to insure the accuracy of the order by carefully reviewing the information on the invoice.
• Order Cancellation
  Orders once placed may not be canceled without good cause. MCW Inc. company policy is to not do business with customers who cancel orders without good cause, or declines to accept delivery. Likewise we will not do business with customers who do not pay per agreed terms or withholds a check payment made to us for goods and services.
• Returns and Exchanges
  If you are not 100% satisfied with your purchase and it is within 15 days of delivery, and the product was sold from existing stock, we will accept the return of the working item in the same condition and packaging it was received subject to a 20% restocking fee. If a product was purchased specifically to per customer order which was not available in our inventory at that time, it is non-returnable. Customers are responsible for freight charges on all returns once a sale is concluded.
• Quality control
  All order boxes will contain a packing slip indicating its content. It is the customer's responsibility to check items received against the packing slip and notifies MCW Inc. immediately regarding any discrepancy on receipt of the equipment.
• Shipping
  We ship equipment primarily with UPS and FED-EX as our preferred carrier. However we can also ship based on service contracts a customer holds with another courier company per the customer's account number.

• Packaging
  We use foam, bubble rap and sturdy boxes to ensure items are packed well. In the event equipment arrives damaged, it is the responsibility of the customer to immediately notify UPS or FED-EX regarding the damaged item(s). MCW Inc. will work with the customer and the courier company to resolve the issue as soon as possible. 
• Sales Tax
  Customer orders are subject to sales tax rates. Tax-exempt organizations must provide us with their tax number when placing an order or will be charged sales tax.
• Condition - Warranty - Exchange
  We sell used, unused in original box, and new equipment. Used products carry a 90-day warranty, with one-year extended warranties available on request. Warranty covers DOA equipment or equipment failing to perform to manufacturers specifications. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. No item can be returned without prior authorization from MCW Inc. We will repair, exchange, or refund the equipment under warranty within 14 working days after its receipt at our warehouse. Returned equipment are subjected to inspection.